Last Updated: 5th January 2026
Your privacy is essential. This policy explains how we collect, use, store, share, and protect information when you use our services. We are committed to being transparent about data handling and safeguarding your personal information as you use our platform.
1. Information We Collect
We collect information that helps us provide and improve our services. This includes:
Account and Registration Information
- Phone number and verification details
- Name, profile picture, and optional personal details
- Login credentials and device identifiers
Contact Information
- Address book details (only with your permission)
- Email address and any data you choose to share
Location Data
- Approximate location using IP address
- GPS-based location if you grant explicit permission
Communication and Usage Information
- Messaging interactions (timing, frequency, type)
- Call metadata (duration, timestamp)
- Service usage patterns and activity data
Device & Technical Data
- Device type and operating system
- Unique device identifiers
- IP address and network information
Optional Features
- Photos, avatars, dating profile info (if you use such features)
- Payment and subscription information for paid services
2. How We Use Your Information
We use your data for the following purposes:
Service Functionality
- Create and manage your account
- Enable sending and receiving messages and calls
- Sync contacts and show who is on the platform
Security and Safety
- Detect and prevent fraud, spam, or misuse
- Protect against unauthorized access
Personalization
- Customize content and offers specific to you
- Improve feature relevance and user experience
Customer Support
- Respond to inquiries and support issues
Legal Compliance
- Fulfill legal obligations and respond to lawful requests
3. End-to-End Encryption
All private one-on-one and group messages, calls, and media are protected by strong end-to-end encryption. Only you and the recipient can read or listen to the contents — not even we can access the actual message content.
4. Sharing and Disclosure
We do not sell your personal information to third parties.
We may share your data only when necessary:
- With trusted service partners for operational or security purposes
- To comply with the law, court orders, or regulatory requirements
- To protect rights, property, or safety of users and the public
In limited cases (such as marketing), we will obtain your permission first.
5. International Data Transfers
Because we operate globally, your information may be processed or stored in countries other than your own. We take steps to protect your data when it is transferred internationally and comply with applicable privacy laws.
6. Data Retention
We keep personal data only as long as necessary for:
- Providing the services you use
- Legal or compliance reasons
- Resolving disputes
Some records, such as customer support correspondence or service logs, may be retained longer for safety or compliance reasons.
7. Your Rights & Controls
You have rights over your personal data, including:
- Accessing or correcting your information
- Deleting your account and related data
- Selecting what optional information you share
- Choosing preferences for communications and marketing
Where required by law, you can withdraw consent, restrict processing, or request data portability.
8. Data Security
We protect personal information with safeguards such as:
- Encryption both in transit and at rest
- Access restrictions for internal teams
- Regular security assessments and monitoring
No method is 100% secure, but we strive to use commercially reasonable protections to secure your data.
9. Cookies & Tracking Technologies
We and our partners use cookies and similar technologies to:
- Analyze service performance
- Personalize content and ads
- Improve overall user experience
You can manage your preferences via privacy settings or browser controls.
10. Children’s Privacy
Our services are not intended for children under the minimum age required by law (typically 13). If we learn that we have collected data from someone below that age without proper consent, we will remove their information promptly.
11. Third-Party Services
Our services may include links or integrations with external sites or providers. These services have their own privacy practices, and we are not responsible for their data handling.
12. Changes to This Policy
We may update this policy over time to reflect changes in our services or legal requirements. We’ll notify you before significant changes take effect.
13. Contact Us
If you have questions about this privacy policy or your data rights, you can contact our privacy team at:
📧 info@primenotes.pro